Operations Manager – Telecommunications Program

About Brawley:

Brawley is a design, build and furnish provider managing facility projects since 1992. From the headquarters in Wilmington, NC, our company has worked throughout the United States in the military, senior living, commercial, hospitality and ICT sectors.

The Operations Manager supervises and manages a growing team consisting of professionals and technicians that pursue, obtain, and execute global public and local private sector telecommunications infrastructure projects. The Operations Manager is responsible for the successful day-to-day operations of the department by providing leadership and strategic direction. This hands-on role provides guidance while personally managing larger projects.


  • Manages project pursuits by working with Business Development Manager, Designer, Project Managers, company Executives, and customers
  • Provides direct supervision of office-based, remote, and onsite team members including communicating the strategic vision, leading regular team meetings, providing performance management, identifying, and monitoring professional development opportunities, organizing departmental roles, and recruiting/hiring of new employees
  • Directly and indirectly manages the projects including estimating, design development, client relations from bidding to project closeout, provides monthly status updates
  • Performs research, organizes plans, and implements strategic initiatives to grow the commercial ICT business in the Carolinas and expand the federal ICT portfolio
  • Manages department budget as determined by the company Executive team, responsible for monitoring profit and loss, reporting key information to Executives
  • Builds, manages, and enhances relationships with customers, suppliers, distributors, manufactures and vendors to ensure successful execution current and future projects; includes business related travel up to 25% for client/vendor meetings and conferences
  • Develops the ICT Safety Program, monitors certifications and coordinates required job-specific and position-specific trainings/certifications required for ICT team members
  • Manages inventory of equipment necessary for project execution and defines strategy to obtain equipment/materials for future project needs
  • Manages the continuous development of departmental Standard Operating Procedures, policy and processes that contribute to the sustainability of departmental operations
  • Participates in company leadership retreats and quarterly leadership meetings
  • Performs other duties as necessary or assigned


  • Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration or equivalent preferred
  • Accreditation through Building Industry Consulting Services International (Bisci) and/or Project Management Professional (PMP) preferred
  • 15 or more years’ experience in the IT/ICT industry: voice/data/audio/video technology, electronic safety & security, telecommunications project management, design, integration & installation of telecommunications distributions, all-fiber and copper-based distribution systems and infrastructure, commercial transportation of information and data, wireless networking, data center design, OSP/ISP cabling
  • 7 or more years’ experience in successful business development
  • 5 or more years’ experience in telecommunications/IT infrastructure project management, to include responsibilities in preconstruction and project execution
  • Proficient with Microsoft Suite (Word, Excel, and Outlook, SharePoint, Teams)
  • Experience in working with government clients and/or processes preferred
  • Exceptional written and verbal communication skills
  • Ability to work independently and in a collaborative team environment
  • Strong organizational skills and ability to manage one’s time and priorities
  • High attention to detail and accuracy
  • Ability to travel up to 25% domestically and internationally required

Project types: Federal/Department of Defense and Commercial 

Brawley Culture: We are a team centered around the core values of trust, innovation, integrity, and excellence. We demand these characteristics of our employees and in our daily business operations. We all play a vital role in building the Brawley of the future and shaping the culture of our company.